Privacy Policy for SwiftTow Recoveries Ltd
SwiftTow Recoveries Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or engaging our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.
- Personal Identifiable Information: This includes your name, address, email address, phone number, vehicle make, model, registration number, and location details, which are necessary for providing our emergency roadside assistance, vehicle breakdown recovery, accident recovery, heavy vehicle towing, commercial vehicle towing, prestige car transport, jump starts, tyre changes, and fuel delivery services.
- Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review their privacy policies.
- Service Data: Details related to the service requested, including incident reports, vehicle status, and recovery logistics.
- Technical Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
How We Use Your Information
We use the information we collect to:
- Provide and manage our services, including emergency roadside assistance and towing.
- Process transactions and send you related information, including confirmations and invoices.
- Communicate with you about services, offers, and promotions.
- Improve our website and service offerings.
- Respond to your inquiries and offer customer support.
- Prevent fraudulent transactions and monitor against theft.
- Comply with legal obligations.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: We may disclose your information if we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
- Third-Party Service Providers: We may share your data with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
To exercise any of these rights, please contact us using the contact details provided below.
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
SwiftTow Recoveries Ltd
14 Regent Street, City of London, London, SW1Y 4PE, UK